IT support refers to specialized services which non-employees provide to customers of certain technology products or services, instead of providing technical support in the traditional sense. In simple terms, IT support simply provides assistance regarding specific technical issues with a computer software product, instead of providing technical training, distribution or customisation of the said product, or any other support services as well. Often, businesses require IT support, because they have developed software products for their internal use, but do not have IT professionals on staff, who can perform the necessary upgrades and also help them get up and running quickly. Without IT support, the owners of these companies would find it difficult to get their software products upgraded or even to fix potential glitches in the software, which might affect the overall performance of their website or company website.
For small businesses, IT support staff may consist of a single individual, who are responsible for performing basic functions such as troubleshooting problems, upgrading systems, and fixing security vulnerabilities. Some smaller IT support staffs may include only a handful of people, while larger IT support staffs may consist of hundreds of individuals. Smaller IT support staffs may include only one person, while larger IT support staffs may consist of dozens of personnel, who perform a variety of tasks, including daily backups of data, installations of new software products, upgrades of hardware devices, and software applications. Some larger IT support staffs may also provide video tutorials and manuals to their clients, so that they may fully understand how to perform IT support functions. Get more info!
The typical Ascendant Technologies Inc.model includes four levels of IT support staff. First, there are the basic support staff, who manage day to day activities of IT support. These individuals receive instructions from their managers or supervisors and perform basic IT support functions, such as updating software and hardware, sending email and fax messages, and scheduling scheduled support calls. These employees receive no specialized training to perform any of these tasks, and typically perform their jobs according to their level of knowledge and responsibility.
Middle management (managers and supervisors) of IT support staff to determine which IT support staff to deploy across multiple departments, depending on the needs of the company. The IT support staff that are deployed are given a "swarm" of IT support technicians to focus on specific department-specific issues. These department-specific issues typically involve scheduling support calls to resolve repetitive issues. The swarms are often composed of three or four people and consist of a series of specialists: support representatives, product designers, and support technicians who work together to resolve the issue. It can be seen as an organic whole, where no one person has authority over any other person. In this way, the swarms effectively coordinate the efforts of all members of the swarm to resolve the same problem.
The tier system of IT support provides tiered services to its customers. The first tier provides basic on-site tech support services to its customers, such as software setup, troubleshooting, and upgrades. The second tier of IT support service involves offsite technical support for enterprise systems and servers, which are provided by a third party technical team. Finally, the last tier of IT support involves live customer contact support system, which is the most comprehensive.
IT support services are divided into different levels based on the level of technological expertise of IT support personnel. IT support services for general computer support, which is provided on site, involve a single department level. On the other hand, IT support services for enterprise level problems such as configuration management (for Windows server and SQL database problems), application and hardware setup (for network installation and hardware optimization), database management, and system diagnostics (for network and hardware issues) involve a number of departments. IT management is responsible for planning and managing these departments. The IT manager plans the resources required for each department, designs the system architecture, oversees the hardware and software upgrades and ensures that all employees have a strong understanding and awareness of the systems and processes.Get more facts about IT services at http://www.ehow.com/how_6587588_advertise-computer-repair-business.html